Responsible Gaming Policy
Samosa Casino believes in responsible gaming. We take our duty to protect all players against excessive, harmful, and problem gaming seriously.
It’s a breach of our licence and a blow to our reputation if we continue to accept players who we believe may have a problem.
If you feel you are playing too much, reach out to one of our friendly support staff at any time. Read on here to find out more about our responsible gaming policy.
What is Responsible Gaming?
Playing at Samosa Casino should always be about having fun and being entertained. In the same way some people like going to the cinema or the swimming pool, some people enjoy playing online casino games.
Unfortunately, there will always be a small percentage of players who will find themselves playing too much or for the wrong reasons.
These are some key signs of irresponsible gaming:
- Playing with money you cannot afford to lose
- Playing for a source of regular income
- Playing in the hope of winning money you need such as rent
- Chasing losses by playing more or increasing stakes
- Any play that affecting life, work, relationships etc.
If you think any of these apply to you, we strongly advise you to consider measures to help. We have a number of these measures to limits your gaming activities and can encourage you to seek help from trusted independent bodies, or opt to self-exclude.
How Can I Limit My Play?
In your account settings here, you can choose the following ways to limit your playing activity. Limits take place immediately. Lifting limits may require a cooling-off period or further confirmation.
Set limits as follows:
Deposit Limit. Restrict your deposits to a specific amount - available for daily, weekly or monthly deposits.
Loss Limit. Limit losses from your play - again, available across daily, weekly or monthly losses. Note: the loss limit is calculated on your initial deposit only. If you had a loss limit of 500 and deposited 1,000, then played and won 2,000, you can still lose more than 500. This is because the loss limit only applies to the original deposit amount - not any winnings gained from it.
Wager Limit. A limit on the amount wagered in a day, week, or month.
Session Limit. A limit on the minutes spent playing a game.
We encourage you to chat with our support team if you have further questions.
Want a Break?
No problem. We let you restrict access to your account for various periods, starting from a week up to six months. During this time, you will not be able to play any game, and we will endeavour to prevent you from receiving promotional offers.
You will still be able to login to withdraw any funds, but you will not be able to deposit.
When the cool-off period expires, your account will be re-activated automatically.
If you want to block access to your account for longer than six months, you must self-exclude. This is a more permanent action that immediately disables your account for a minimum of six months up to a year. You will be unable to login, deposit or withdraw funds when the self-exclude is active.
Upon expiry of your self-exclude, your account will automatically be re-activated.
Permanent Self-Exclusion
If you want to stop playing at Samosa Casino permanently, we can block your account. Any funds will be returned to you, and your account will be closed. This is irreversible.
Permanent self-exclusion will mean you cannot play at other online casinos and brands under the participating licence, now or in the future.
Contact us if this is the step you want to take.
Over 18s Only
Samosa Casino only accepts players who are at least 18 years old, and we use all available methods and technology to stop minors from registering and playing at our casino.
We reserve the right to ask for proof of identity. In any case where the player has not reached the legal age to play, access will be denied immediately, and funds held.
We encourage parents and guardians to stop minors from accessing gaming websites. See below for a list of free software to help achieve this.
Independent Responsible Gaming Organisations
Here are three recommended completely independent organisations that can offer consultations and care for identifying and treating problem gaming: